Bob Phillips will lead you on a fun and interactive session that introduces four simple, yet powerful practices that anyone can learn to use to create amazing customer service using the FISH! Philosophy.

The FISH! Philosophy has helped millions of people bring team work, engagement, and a positive attitude not only to their work place, but to their personal lives as well.

Microsoft, Zappos, AT&T, and Harley Davidson are a few of the thousands of organizations worldwide who have adopted this vital philosophy and are providing amazing customer service, making their customers want to come back, again and again.